FAQ
Common questions
Straight answers for restaurant managers. Still unsure? Book a 15-minute demo.
- What hardware do I need?
- A device with a browser for the Kitchen Display (tablet or screen) and your existing EFTPOS. Guests use their own phones. No special guest hardware.
- Does it replace my POS?
- No. NextGen Orders adds QR ordering and a kitchen board. Keep your till and EFTPOS. Full POS replacement is not the product.
- Can customers still order from staff?
- Yes. QR ordering is optional for guests. Staff can still take orders the usual way.
- What happens if Wi‑Fi fails?
- Guests and the KDS need network access. If the network drops mid-service, treat the board as potentially out of date and fall back to your usual floor process until connectivity returns. We design for visible failure — never a silent miss.
- How do refunds work?
- Pay as-is (EFTPOS) refunds follow your terminal and bank process. Pay by Bank refunds follow the open-banking rail rules for that payment. Staff can void kitchen tickets according to your venue policy.
- Can I switch items off when sold out?
- Yes. Mark items unavailable in the Restaurant Manager or staff tools so they stop appearing on the guest menu.
- How long does menu setup take?
- Many venues can enter a first menu in a session. We can help you get started during onboarding. Complexity depends on modifiers and photo URLs.
- How do staff know an order is paid?
- Pay as-is tickets arrive unpaid until staff mark paid after EFTPOS. Pay by Bank tickets arrive already paid when the bank payment succeeds.
- What support is available?
- Email support during published hours, with weekend emergency on-call. Contact us from the contact page.
- Can it support food trucks?
- The core flow is table/venue QR ordering. Food trucks can work with a venue QR and a pickup process, but we do not yet have a dedicated truck landing workflow. Ask us if that is your primary use case.
- Can it integrate with my current system?
- Day-one focus is NextGen Orders as the ordering + KDS layer alongside your existing EFTPOS. Deep POS integrations are not required to go live.
- What is live today vs coming next?
- Live: QR ordering, KDS, Restaurant Manager, staff PIN, Pay as-is, optional Pay by Bank. Coming later: in-app card / Apple Pay (Stripe Connect). We do not market roadmap items as available now.
- What do I tell diners?
- Scan the QR, order on your phone, pay as usual — no app to download.
- What does it cost?
- NZ$49/month · 0% of food · 60-day free trial · Cancel anytime